How the Improvement Services is digitising public services with Yoti

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“Yoti ticks all the boxes when it comes to delivering digital public services. Their app is easy to use and equips citizens with a secure way of proving who they are to gain access to the services that they’re eligible for.” 

Andrew Campbell
Programme Manager of Digital Public Services at the Improvement Service

The Improvement Service is the ‘go to’ organisation for local government improvement in Scotland. Their customer online portal gives citizens access to public services online.

We helped them:

  • Streamline the online onboarding process.
  • Deliver identity verification upon registration.
  • Protect accounts with 2-factor biometric authentication.


Solution: Yoti Digital ID
Industry: Government