Accessibility at Yoti – Identity Verification Solution


This accessibility statement applies to the Yoti Identity Verification solution, accessed from a web browser.  


Our accessibility goals 

  • Follow Web Content Accessibility Guidelines (WCAG) 2.2 Level A and Level AA for our ID Verification solution;
  • Work with external companies for independent reviews and user testing of our solutions;
  • Engage with people with disabilities, understand their requirements and incorporate them into our scoping and planning.


Using Yoti’s Identity Verification Solution

Yoti’s Identity Verification solution is intended for everyone to use and we want to ensure as many people as possible are able to use our product. For example, that means you should be able to:

  • change colours, contrast levels and fonts.
  • zoom in up to 200% without the text spilling off the screen or overlapping.
  • navigate most of our solution using just a keyboard.
  • navigate most of the Yoti Identity Verification website using speech recognition software.
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).
  • we’ve also made the text as simple as possible to understand.


How accessible are our solutions?

We know some parts of our websites and solutions are not fully accessible:

  • Taking a selfie (a photo of your face) as part of the verification process – a user who is unable to do this may need assistance.
  • Taking a photo of an ID Document – a user who is unable to do this may need assistance.
  • Some tutorial videos on our solutions do not have audio descriptions.

More information on areas of our Identity Verification solution that are not accessible are listed below.


Feedback and contact information

If you need help or require any assistance on the Yoti Identity Verification  website please contact us:

We’ll consider your request and get back to you within 10 days.


Reporting accessibility issues with the Yoti Identity Verification website

We’re always looking to improve the accessibility of the Yoti Identity Verification website. If you find any problems not listed on this page, think we’re not meeting accessibility requirements, or would simply like to receive something in a different format to support your needs, please contact All issues and queries that are submitted are sent directly to our Customer Support Team. They will be the team reviewing and responding to all issues and queries and endeavour to respond within 10 working days.


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). 

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Contacting us

To arrange a British Sign Language (BSL) interpreter for your video call, please contact us beforehand.

We provide video calls (via Google Hangouts) and our Customer Support team have experience helping people with some disabilities.

We have a library of tutorial pages on our FAQ page.  

Contact us via email at


Technical information about the Yoti Identity Verification website’s accessibility

Yoti is committed to making our solution accessible.  To do this, we closely follow the guidelines in the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


Compliance status

Our Identity Verification solution is compliant with the Web Content Accessibility Guidelines version 2.2 AA standard. This has been independently tested by Digital Accessibility Centre, a company who specialises in web content accessibility.


Non-accessible content

The content listed below is not accessible for the following reasons:


Accessibility regulations with which we do not comply

Timing Adjustable (WCAG 2.1 Level A, 2.2.1) 

For security, we allow our clients to set a time limit for users to complete their verification, which can be less than 20 hours. 

Our Identity Verification solution gives the user a warning message when their time limit is approaching. However, this time limit cannot be paused, stopped or extended. We have plans to improve this in the future.


Content that’s not within the scope of the accessibility regulations

  • PDFs published before 23rd September 2018
  • Third party content outside of the control of the organisation


What we’re doing to improve accessibility

Yoti started its accessibility journey in 2018 and since then we’ve invested significant time and effort towards making our solutions as accessible as possible.  “Make Yoti available to All” is a core principle of the company, and in 2021 we enlisted the help of an independent company, Digital Accessibility Centre, and our products are annually assessed by them for inclusive design against the WCAG.  Making accessible products is a goal that has no fixed end point: we are mindful that there is always ‘more to be done’. We have embedded inclusive design principles into the culture of our product, design and marketing teams.  We’ve embedded checkpoints into our design and development flows to consider and review accessibility at every stage of the product development lifecycle. 


Preparation of this accessibility statement

This statement was prepared in December 2022. It was last reviewed in December 2023.

Our Identity Verification solution was last tested in March 2023. The test was carried out by both Digital Accessibility Centre and the internal Yoti QA team.  The next independent review will be performed again by the Digital Accessibility Centre.

This statement will be reviewed again in December 2024.