Yoti Misuse Policy

Version 1.3, September 2022

  • We ​want ​to ​make ​clear ​that ​use ​of ​the Yoti and Post Office EasyID platform ​does ​not ​guarantee ​that ​the user ​is ​in any way vetted ​or ​trusted ​by ​Yoti.
  • We ​are ​not ​a ​character ​reference ​service, ​we ​are ​an ​identity ​verification ​platform. ​We might ​take ​action ​against ​users ​who ​have ​misused ​the ​Yoti ​service ​but ​we ​are ​not accepting ​a ​duty ​of ​care ​to ​other ​users ​of ​Yoti ​services.
  • However, ​where ​there ​is ​proven ​misuse ​of ​our ​service we ​reserve ​the ​right ​to ​suspend ​that ​user ​or ​restrict ​that ​user ​to ​certain ​Yoti ​services. ​Our ​decision ​is final. ​Misuse ​of ​the ​Yoti ​and Post Office EasyID service ​might ​include ​use ​of ​it ​to ​commit ​serious ​criminal offences ​(violence ​or ​‘significant’ ​financial ​harm), ​creating ​or ​operating ​an ​account fraudulently ​or a material ​breach ​of ​our ​Consumer ​Terms ​and ​Conditions. ​In ​the ​event ​that ​new, valid ​evidence ​is ​provided, ​that ​proves ​a ​person ​was ​not ​guilty ​of ​the ​misuse, ​that would ​be ​reviewed ​and ​we ​may ​revoke ​a ​​suspension.
  • We ​will ​generally ​only ​take ​action ​where ​there was misuse of the ​Yoti ​and Post Office EasyID ​service or a material breach of our Consumer Terms and Conditions. This could be, but not limited to committing a crime, coercion, false representation or a ​user ​tried ​to ​onboard ​an ​identity ​document ​fraudulently. Where we are made aware of misuse we will take into account all evidence available to us to reach a fair decision depending on the type and level of misuse.
  • We ​will ​try ​to ​act ​proportionately ​to ​the ​misuse; ​both ​in ​deciding ​the ​length ​of ​the suspension and ​which ​Yoti ​services ​we ​restrict ​access ​to.
  • At account creation and when a User adds a document, we undertake a number of activities to ensure the User is genuine. We also undertake various fraud checks during the life of the Yoti or EasyID app account. ​We ​will ​act ​on ​reputable, strong ​and ​credible ​reports ​of ​misuse. ​Examples ​of ​evidence ​we ​would ​ordinarily ​act on ​include ​court ​judgements ​and ​reports ​from ​reputable ​police ​forces.
  • If ​a ​user ​reports ​misuse ​of ​Yoti ​or Post Office EasyID apps by ​another ​user ​to ​us, ​we ​will ​advise ​them ​to contact ​the ​police ​or ​other ​relevant ​body.
  • We ​aim ​to ​be ​transparent ​and ​will ​publish ​reports ​every ​three ​months ​of ​the ​number of ​suspensions ​in ​that ​period ​- ​though ​of ​course ​we ​will ​not ​publish ​any personal ​data ​or ​information ​that ​could ​identify ​an ​individual.
  • Yoti’s ​directors ​are ​ultimately ​responsible ​for ​the ​decisions ​made ​under ​this ​policy but ​will ​take ​advice ​from ​the ​Yoti ​Guardian ​Council ​and ​trusted ​third ​parties; ​who ​may bring ​specific ​expertise ​and ​understanding ​of ​different ​territories.
  • This ​policy ​is ​subject ​to ​our Consumer ​Terms ​and ​Conditions ​and ​nothing ​in ​this policy ​diminishes ​our ​rights ​in ​the ​Consumer ​Terms ​and ​Conditions.
  • We ​may ​revise ​this ​policy ​from ​time ​to ​time.