Making it easy for Scottish citizens to apply for an NEC card online

profile picture Yoti 1 min read

“Building on the integration we had in place with the Yoti app, integrating their embedded ID verification technology as an additional option was seamless and we were set up to begin testing within a matter of days”. 

Andrew Campbell

Programme Manager of Digital Public Services at the Improvement Service

The Improvement Service is the ‘go to’ organisation for local government improvement in Scotland. During the coronavirus crisis, local council offices were forced to close. During the coronavirus crisis, we helped them continue to serve applications for the National Entitlement Card (NEC) despite local offices being closed by powering their new online customer portal with embedded identity checks.

We helped them:

  • Verify citizens online in a matter of minutes.
  • Continue to deliver a critical service during the pandemic.


Solution: Identity Verification
Industry: Government