Yoti Privacy Information

Privacy Policy

Our privacy information explains how we will handle your personal information when you sign up and / or use our app, websites, products and services. Where we say ‘we’ and ‘us’ we mean Yoti. Where we say ‘third party’ this means anyone who is not you or us. This could be another person or an organisation.

This general section contains information that applies across all our business. The product-specific sections cover our different products and services, so you can easily find the information you need for the specific product or service you use. If a product-specific section doesn’t have a topic you are looking for, then the right information will be in the general section.

As transparency and privacy are Yoti core values, we regularly check and update this policy to reflect new features and functionality. We have a lot of new features and functionality planned, so to avoid having to issue new privacy information every month, there may be information about things that aren’t quite in place yet, but they will be soon. Regularly reviewing our privacy information makes sure that you are always aware of what information we collect, how we use it and how we might share it. The ‘What’s new’ section summarises the changes made to the latest version. For the app, we will also tell you there is a new version in the information on what’s new when you go into your app store to update the app to the latest version.

General

Who we are

We are a digital identity platform and we design our software and services with privacy at their heart, guided by a set of principles.

We are monitored by a Guardian Council who make sure that we always seek to do the right thing.

We are certified as a B Corp company, meaning that we consider the impact of our decisions on employees, consumers, the community and the environment.

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Where Yoti has access to your information, we may share it in specific circumstances, such as:

  • suspected or confirmed identity fraud or other offences;
  • valid and legally binding requests for information from third parties;
  • to verify your details.

 

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Where Yoti has access to your information, we may share it in specific circumstances, such as:

 

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There are though some situations where we will share or will have to share some information, and we list these below.

  1. suspected or confirmed identity fraud or other offences;
  2. valid and legally binding requests for information from third parties;
  3. to verify your details.

 

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There are though some situations where we will share or will have to share some information, and we list these below.

 

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There are though some situations where we will share or will have to share some information, and we list these below.

Situation

Who we share your data with

If we suspect identity fraud, a national security threat, legal infringement, or a criminal offence We may have to share a copy of your information with the appropriate authorities.
If you provide false or inaccurate information If, after investigation, we determine that there has been fraud that meets the criteria for reporting, we will pass the details to relevant crime and fraud prevention agencies to prevent further fraud and money laundering.One of these agencies is Cifas. Cifas keeps fraud reports for six years. Other Cifas members may use the information we report to refuse to provide you with services, financing or employment. You can find the Cifas privacy information here: https://www.cifas.org.uk/fpn
You can get more information about our approach to fraud and misuse by emailing privacy@yoti.com.
If we get a request for information from law enforcement or other official authority Where your personal information is encrypted in our database, and we do not have the decryption key, we cannot provide any information.For information that we do have access to, we have an internal policy and process to make sure that we only disclose personal information where:

  • the request is valid;
  • the information requested is no more than necessary;
  • we can disclose it compliantly; and
  • we think it’s the right thing to do.

We may have a legal obligation to share the information if we receive a court or similar legal order ordering us to disclose it.

To verify your details For some of our products and services we check certain details, including against a third party, as part of verifying identity and carrying out due diligence.The product-specific sections will set out when and how this happens.
To verify details on behalf of other companies Some of our products and services may include the option to request an identity check against credit reference agency or other fraud prevention data.In these circumstances Yoti simply sends the relevant details to the credit reference agency or fraud prevention database on behalf of the company, and sends the response back to the company.
The product-specific sections will set out when and how this happens.
We may use the services of other businesses to help us in certain areas, for example, for data storage; online payment providers; and identity providers who we use to help with identity verification Because of how we have designed the system, in most situations we won’t need to share your information with third parties.If we do, we will encrypt your data and / or it will be properly protected by the terms of our contract with these third parties.
If Yoti sells its assets Yoti will only agree to the sale if the new business commits to the core Yoti principles of data privacy.While we are negotiating with the company buying or combining Yoti with their own business, they won’t be able to access your encrypted personal information but Yoti may provide anonymised statistical information.