One of our core principles at Yoti is to make our app ‘available to anyone’.

Every person in every country has a need to identify themselves. Which means every person in every country has a need for Yoti.

Making our app available to anyone is a great guiding principle, but we also need to make our app accessible to anyone.

 

Understanding accessibility

What do we mean when we talk about accessibility? We’re talking about the way we design our products for people with disabilities.

We want people with disabilities to feel confident using our app in their everyday lives. That includes someone with a temporary or situational disability – a broken arm or someone using the app somewhere with severe background noise – as well as a permanent disability.

We needed an expert in accessibility to help us understand what people with disabilities experience when using mobile apps. Someone who could show us what our app already does well, and what it could do better.

 

The accessibility advocate

Cue Léonie Watson.

Léonie is somewhat of a guru when it comes to helping companies with accessibility. When she lost her eyesight at 20 years old she decided to use her blindness to help others.

She’s the Director of Developer Communications at The Paciello Group (TPG), and a member of the W3C Advisory Board. She’s also co-chair of the W3C Web Platform Working Group.

We asked Léonie to critique the accessibility of the Yoti signup process in an interactive workshop here in our London office.

 

Signing up without sight

If you haven’t been through the process yourself, here’s how it works:

  1. You take a photo of yourself (or a selfie, as it’s more commonly known).
  2. Verify your mobile number with a verification code which we send to you via SMS.
  3. Create a 5 digit PIN which you’ll use to log in to the app.
  4. Say a few randomly generated words to camera so we can see and hear that you’re a real person.
  5. Add an ID document, like your passport or driving licence.

The process typically takes about five minutes.

 

Some work to do

To our delight, there is a lot that we’re already doing really well. But there’s much more we can do to make the app even more inclusive.

We’ll be running a follow up session with Léonie so she can test the improvements we’ve already started making.

Stay posted to find out how we get on.